Empowering Caregivers Through Training & Certification

Access caregiver training, complete skills assessments, track progress, and stay certified — all in one secure mobile app built by Compassionate Caregivers Home Care.

Terms and Conditions

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. Acceptance of Terms

By downloading, installing, accessing, or using the Compassionate Caregivers Training mobile application (“App”), you (“User,” “you,” or “your”) agree to be legally bound by these Terms and Conditions (“Terms”). These Terms constitute a binding agreement between you and Compassionate Caregivers Home Care (“Company,” “we,” “our,” or “us”).

If you do not agree to all terms and conditions of this agreement, you may not access or use the App.

2. App Description

2.1 Purpose

The Compassionate Caregivers Training App is an educational platform designed to provide training, assessment, and competency management for healthcare professionals employed by or contracted with Compassionate Caregivers Home Care.

2.2 Features

- Video-based training modules and educational content

- Skills assessments and competency examinations

- Progress tracking and certification management

- Administrative tools for content management and user oversight

2.3 User Classifications

Tier 1 – Administrators: Full system access, user management, content creation and assignment
Tier 2 – Nurses: Content creation, category management, caregiver supervision
Tier 3 – Caregivers: Content consumption, training completion, assessment participation

3. Eligibility and Account Requirements

3.1 User Eligibility

To use this App, you must:

- Be at least 18 years of age

- Be an employee, contractor, or authorized representative of Compassionate Caregivers Home Care

- Have received proper authorization and access credentials

- Maintain current professional credentials as required by your position

3.2 Account Security

- You are solely responsible for maintaining the confidentiality of your login credentials

- You must immediately notify us of any suspected unauthorized use of your account

- You are liable for all activities conducted under your account

- Sharing account credentials is strictly prohibited

3.3 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

4. Permitted Uses

4.1 Authorized Activities

You may use the App to:

- Access assigned training materials and educational resources

- Complete required training modules and continuing education requirements

- Participate in competency assessments and skill evaluations

- Track your professional development and certification status

- Communicate with supervisors regarding training requirements

4.2 Professional Standards

All App usage must:

- Comply with professional healthcare standards and ethics

- Adhere to company policies and procedures

- Respect patient privacy and confidentiality requirements

- Support quality improvement and patient safety initiatives

5. Prohibited Uses

You expressly agree NOT to:

- Use the App for any unlawful purpose or in violation of these Terms

- Share, distribute, or republish training content outside the App

- Attempt to gain unauthorized access to any part of the App or its systems

- Interfere with or disrupt the App’s functionality or other users’ access

- Upload malicious software, viruses, or harmful code

- Use the App for personal, commercial, or non-work-related purposes

- Circumvent any security measures or access controls

- Violate any applicable laws, regulations, or professional standards

6. Content and Intellectual Property

6.1 Proprietary Rights

All content within the App, including but not limited to text, graphics, videos, audio, software, and training materials, is the exclusive property of Compassionate Caregivers Home Care or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App solely for authorized professional purposes.

6.3 User-Generated Content

Any content you upload, submit, or create within the App:

- Must be accurate, appropriate, and relevant to healthcare training

- Must not violate any third-party rights or applicable laws

- Grants us a license to use such content for training and educational purposes

- Remains subject to our content standards and review

6.4 Third-Party Content

The App may include content from third parties, including YouTube videos and external resources. Such content remains the property of its respective owners and is subject to their terms of use.

7. Training and Compliance

7.1 Training Requirements

- Completion of assigned training modules may be mandatory for continued employment

- Training deadlines and requirements are established by management

- Failure to meet training requirements may result in employment consequences

- Additional training may be required based on performance assessments

7.2 Assessment and Evaluation

- All assessments and examinations are monitored and recorded

- Results may be used for competency evaluation and employment decisions

- Cheating or fraudulent activity during assessments is strictly prohibited

- Assessment retakes may be allowed at management discretion

7.3 Certification and Records

- Training completions and certifications are recorded for regulatory compliance

- Records may be shared with regulatory bodies and licensing authorities

- Certificates are for internal verification and may not guarantee external recognition

- False certification claims may result in disciplinary action

8. Privacy and Monitoring

8.1 Data Collection

We collect and monitor various types of information as detailed in our Privacy Policy, including training progress, assessment results, and App usage patterns.

8.2 Monitoring and Surveillance

- App usage is continuously monitored for compliance and security purposes

- Training activities, assessment performance, and progress are tracked and reported

- Supervisors and administrators have access to your training records and performance data

8.3 Privacy Policy

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Technology and System Requirements

9.1 Technical Requirements

- Compatible mobile device with sufficient processing power and storage

- Stable internet connection for content access and synchronization

- Current operating system and security updates

- Compliance with company-approved device policies

9.2 Technical Support

- Support is provided during standard business hours

- Users are responsible for device maintenance and software updates

- We reserve the right to discontinue support for outdated or incompatible devices

10. Service Availability and Modifications

10.1 Service Availability

- We strive to maintain continuous App availability but cannot guarantee uninterrupted service

- Scheduled maintenance may temporarily restrict access

- Emergency maintenance may occur without advance notice

10.2 Modifications and Updates

We reserve the right to:

- Modify, update, or discontinue App features at any time

- Change training content, assessments, and requirements

- Update system requirements and compatibility standards

- Implement new policies and procedures

11. Limitation of Liability and Disclaimers

11.1 Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPASSIONATE CAREGIVERS HOME CARE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE APP.

11.3 Maximum Liability

Our total liability for any claims arising under these Terms shall not exceed the amount paid by you, if any, for accessing the App during the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Compassionate Caregivers Home Care, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

- Your use of the App

- Your violation of these Terms

- Your violation of any third-party rights

- Any false or misleading information you provide

13. Employment Relationship

13.1 No Modification of Employment

These Terms do not modify, alter, or supersede your employment agreement or company policies. Your employment relationship remains governed by applicable employment contracts and company handbook provisions.

13.2 Disciplinary Measures

Violations of these Terms may result in:

- Temporary or permanent suspension of App access

- Mandatory additional training requirements

- Disciplinary action up to and including termination of employment

- Legal action for damages or injunctive relief

14. Termination

14.1 Termination by Company

We may terminate or suspend your access to the App immediately, without prior notice or liability, for any reason, including but not limited to:

- Breach of these Terms

- Termination of employment or contractor relationship

- Violation of company policies or professional standards

- Security concerns or legal requirements

14.2 Effect of Termination

Upon termination:

- Your access to the App will be immediately revoked

- All rights granted under these Terms will cease

- Training records will be retained according to company policy

- Certain provisions of these Terms will survive termination

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Ohio.

15.3 Dispute Resolution

- Internal disputes should first be addressed through company HR procedures

- Legal disputes may be subject to mandatory arbitration if required by employment agreement

- Both parties waive the right to jury trial for disputes arising under these Terms

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Compassionate Caregivers Home Care regarding the App.

16.2 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

16.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

17. Updates to Terms

17.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting of the revised Terms within the App.

17.2 Notification

- Material changes will be communicated through in-app notifications

- Continued use of the App constitutes acceptance of updated Terms

- You are responsible for regularly reviewing these Terms

18. Contact Information

For questions, concerns, or notices regarding these Terms:

Legal Department:
Compassionate Caregivers Home Care
5050 Blazer Pkwy # 100
Dublin, OH 43017
Email: info@ccgrhc.com
Phone: +1 614-710-0078

Technical Support:
Email: info@ccgrhc.com
Phone: +1 614-710-0078
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST

19. Acknowledgment and Agreement

BY USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions are effective as of July 1, 2025, and govern all use of the Compassionate Caregivers Training App.